Premier Travel Ltd is committed to protecting the privacy and personal data of customers, drivers, employees and business partners. As a licensed Private Hire Operator regulated by Transport for London (TfL), we fully comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect personal information.

We process personal data under the following lawful bases:

• Performance of a contract (providing private hire services)
• Legal obligations (TfL regulatory requirements)
• Legitimate interests (business operations and safety)
• Consent where required

We may collect and store the following:

• Name and contact details
• Pickup and destination addresses
• Booking dates, times and journey details
• Payment records
• Complaints and lost property records

• TfL licence details
• Vehicle details
• Contact information
• Incident and compliance records

• Booking system logs
• Communications
• CCTV or dashcam footage (if applicable)

Personal data is used solely for:

• Managing bookings and dispatch
• Providing private hire transport services
• Ensuring passenger safety
• Meeting TfL licensing obligations
• Handling complaints and incidents
• Processing payments
• Maintaining compliance records

We use appropriate technical and organisational measures to protect personal data, including:

• Secure booking systems
• Password-protected access
• Restricted staff permissions
• Encrypted communications where required
• Secure storage of physical records
• Confidentiality training for staff and drivers

We may share personal data only with:

• Licensed drivers assigned to your booking
• Transport for London (where required)
• Insurers and regulatory authorities
• Law enforcement where legally required

We do not sell or misuse personal data.

We retain data only as long as necessary:

Booking records – minimum 12 months
Driver allocation logs – 12 months
Complaints records – 12 months after resolution
Customer contact data – 12 months after last booking
Driver records – contract period plus 12 months
Financial records – 6 years
CCTV/dashcam footage – 14 to 31 days (if applicable)

All data is securely deleted once no longer required.

You have the right to:

• Access your personal data
• Request corrections
• Request deletion where applicable
• Restrict or object to processing
• Receive a copy of your data

All requests are handled within one month.

Any suspected data breach will be investigated promptly and reported to the Information Commissioner’s Office (ICO) where required. Affected individuals will be notified where appropriate.

Premier Travel Ltd is registered with the Information Commissioner’s Office (ICO) and pays the required data protection fee annually.

All staff and drivers working with Premier Travel Ltd must:

• Handle personal data confidentially
• Follow data protection procedures
• Comply with GDPR and TfL requirements

For privacy or data protection enquiries:

📍 Premier Travel LTD, 110 Butterfield, Great Marlings, Luton, LU2 8DL

📍 Premier Travel LTD, Sabichi House, 5 Wadsworth Road, Perivale, London, UB6 7JD

📞 Landline: 03301 338 338

📧 info@premiertravellondon.co.uk

🌐 www.premiertravellondon.co.uk